Refund and cancellation terms depend entirely on the specific provider of each service. Nana Queen is a marketing brand and does not set these terms, take payments or issue refunds.
Each booking follows the cancellation and refund rules of the supplier fulfilling it — the relevant hotel, airline, cruise operator, clinic or lounge provider.
Some rates and tickets are non-refundable, and some services carry deadlines or fees. Always ask for the exact terms in writing before you confirm.
Contact the office you booked through, in Cairo or Aswan, as early as possible. Your request is forwarded to the relevant service provider, who will confirm what is possible and any applicable charges.
We help you reach the provider and follow up on your enquiry. Decisions on refunds, credits and rescheduling rest with the provider.
