Frequently asked questions
How our marketing role works, who delivers the services, and how booking and refunds are handled.
Is Nana Queen a travel agency?
No. Nana Queen is a travel marketing brand. We promote travel and hospitality services, run campaigns and handle enquiries. The services themselves are provided by licensed third-party service providers.
Who actually provides the services listed on this website?
Licensed service providers — hotels, airlines, operators, clinics, lounges and transport companies — provide and fulfil every service shown here, including bookings, arrangements and on-the-ground assistance.
How do I book a service?
Tap Book Now on any service. Depending on the service you'll either be taken straight to the Cairo or Aswan WhatsApp, or asked to choose an office first. Your message arrives pre-filled with the service name.
Can I pay on this website?
No. This website does not take payments and does not collect card details. Payment terms are agreed directly with the relevant service provider.
How are cancellations and refunds handled?
Cancellation and refund terms depend entirely on the specific provider, hotel, airline or operator involved in your booking. Nana Queen does not set these terms and does not process refunds — ask the provider to confirm them in writing before you commit.
Do you publish prices?
No. Availability and pricing change often, so they are quoted to you directly by the relevant service provider for your exact dates.
Which destinations do you focus on?
Aswan and Luxor are our main destinations. Other Egyptian and international arrangements can be discussed with the Aswan or Cairo office.
Which languages do you support?
This website is available in English, Arabic, Spanish, French, German, Russian and Romanian. Enquiries are handled in English and Arabic.